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The ECC Walk-In Counselling Service



What: The ECC Walk-In Counselling Clinic is a Counselling service available to children, youth, young adults, and/or their families who want to talk with a professional  about issues that get in the way of  feeling and doing well at home, school or in the community. Everyone has unique strengths, abilities and resources and a skilled and trained counselling staff will work with you to develop strategies to address your most important concerns. The ECC is a member of the "What's Up" Walk -In collaboration with East Metro Youth Services, Oolagen, Yorktown Child and Family Services. 

The ECC Walk -In does not provide medical services. 

Where: 200 Ronson Drive (4th Floor) 


Our Walk In Clinic is open Monday - Friday. Please see below for the exact hours.  You should plan for a one and half (1.5) hour appointment. 



  • Monday:             2:00 pm-6:00 pm         (Please arrive by 4:30, last appointment starts at 5pm)

  • Tuesday:             11:00 am-4:00 pm        (Please arrive by 2:30, last appointment starts at 3pm)

  • Wednesday:    12:00 pm - 8:00 pm      (The last appointment is at 6:30 pm)

  • Thursday:         2:00 pm - 6:00 pm      (Please arrive by 4:30, last appointment starts at 5pm)

  • Friday:               10:00 am - 2:00 pm     (Please arrive by 12:30, last appointment starts at 1pm)


Service is provided on a first come, first serve basis.  All efforts are made to accommodate everyone, however high demand may require families to return another day

Cost: There is no cost. The ECC is a community based accredited Child and Youth Mental Health Centre.

Can anyone go to The ECC Walk-In Counselling Clinic?  The ECC Walk-In Counselling Clinic is open to children, youth, and young adults, up to and including the age of 25, and their families. Children or youth over the age of 11 and who are capable of making decisions, may legally seek help on their own without the participation or approval of a parent or legal guardian. The ECC encourages family support wherever possible.

Most of our clients come from West Toronto, but some people come from other parts of the GTA.

We do not provide adult mental health, financial, medical or legal consultation or services.

Why do parents, young adults, youth, and kids come to The ECC Walk-In Counselling Clinic? Those who come to The ECC Walk-In Counselling Clinic are looking for help because they may be having social, emotional, behavior, learning, communication or relationship difficulties.  Often, these challenges get in the way of children, youth, and young adults experiencing success in their daily lives. Some examples might include:

  • Not getting along with friends or family

  • Having difficulty making or keeping relationships

  • Communicating and being understood

  • Feeling lonely, sad, anxious or worried

  • Difficulty with managing anger

  • Getting in trouble frequently at school, home or in the community

  • Persistent restlessness and an inability to focus or complete tasks

  • Being abused or harmed

  • Thoughts of hurting oneself  or committing suicide 

  • Thoughts of hurting someone else

What happens when I get to The ECC Walk-In Counselling Clinic? Our receptionist will take your name and provide you with a form to fill out. The form asks you to tell us about yourself, your concern(s) as well as what you hope to get out of talking with a counsellor. The receptionist will let you know approximately how long you will need to wait. She will also let a member of our counselling staff know that you are waiting for a session. Sometimes, two counsellors may see you together. Our Centre also provides learning experiences for students and they may join the session. 

What will we talk about during the session? When the counsellor meets with you s/he will go over the information you provided and make sure that s/he understands what the issue is and what you hope to achieve. S/he will  explain the service and process, including informed consent, privacy and confidentiality and the complaint procedure. Using a strength based and solution oriented approach, the counsellor will work with you to achieve your goal for the session. At the end of the session, you and the counsellor will have developed a plan that you can implement.

Can I come again? Some people come only once to The ECC Walk-In Counselling Clinic -others come two or three times. If someone comes more than three times in the space of a two or three months, our counsellors will review what has helped and what still needs to happen. S/he will explore making a referral for ongoing service as this may better meet your counselling needs. When you come more than once, you are likely to have a different counsellor.

What if The ECC Walk-In Counselling Clinic is not enough to meet my needs? If you and/or your child need more service than the Walk-In offers, then the counsellor will help to make a referral for ongoing service at either The ECC or at another organization which  will meet your or your child's needs.

Will the meeting be confidential? Yes, the information you provide is confidential and will not be released without written informed consent by a person authorized to provide this consent. Our counsellors are obligated by law to inform Child Welfare  or a legal authority if there is suspected or reported abuse of a child or youth under the age of 18. If there is a risk of harm to self or others, our counsellors will seek and facilitate emergency services. 

Does The ECC keep records? Yes, The ECC does keep records of counselling sessions. Keeping a record helps us to keep track of the services we provided and also means that you don’t have to repeat the same information if you come back again.We do not write reports for the purposes of court proceedings or custody and access issues.

What are the Risks and Benefits of coming to The ECC Walk-In Counselling Clinic?

Some Possible Benefits:

  • Talking with a counsellor can make it easier or safer to talk about difficult events or situations. A counselling session gives children, youth and families the support and skills they need to achieve change.

  • Children, youth and/or family members may improve their communication, interactions, and relationships and learn helpful methods to manage conflict, disagreement or worry.

  • Counsellors may explore various effective parenting or discipline strategies  that are different than current practises used.

  • Children may be better able to understand, talk about and manage  their feelings or behaviour.

Some Possible Risks:

  • Counselling may explore individual and family issues or past events that feel private, difficult, and/or are worrisome. Family members may discuss things that are upsetting and this may result in unexpected reactions.

  • There may be feelings of reluctance to reveal or discuss problems. Conflict or behaviour may temporarily worsen when difficult issues are addressed.

  • Parents or caregivers may worry that they will feel judged or criticized.

  • Children sometimes argue with their parents about coming to counselling or try to reject it completely. Children may feel embarrassed, think they are bad, or worry about discussing things/events that are sometimes hard to talk about. It is important to understand and address children’s concerns early in counselling.

  • Child Welfare or other legal authorities may need to become involved if there is suspected or actual child abuse.


We take our clients’ feedback very seriously. You will be asked at the end of your session if it was helpful or not and what we can do to improve. Your responses are confidential and we will not use your name without your informed consent.

For further information, please call our Intake Worker at 416-240-1111 or drop in to the Walk In Counselling Clinic. One of our staff would be pleased to answer your questions. 



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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8

200 Ronson Dr., (4th floor)
Etobicoke, ON M9W 5Z9

Tel: (416) 240-1111
Fax: (416) 240-7999
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