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The ECC Walk-In Counselling Service


The Province of Ontario has announced Phase 1 of the gradual re-opening of services. 

Our physical sites will remain closed until Toronto Public Health guidelines can be properly implemented regarding the gradual re-opening of our sites. 

All of our services remain available during this time and can be accessed remotely by phone or videoconferencing for both existing and new clients. 

To schedule a booked phone counselling session, please call 647-272-8482 between the hours of 8:30am-4:30pm.  

What: The ECC Walk-In Counselling Clinic is a Counselling service available to children, youth and/or their families. We recognize that everyone has unique strengths, abilities and resources. Using a strength-based lens, our skilled and trained counselling staff work with children, youth and/or families to address their most important concerns.

The ECC is a partner of the "What's Up" Walk -In collaboration with East Metro Youth Services, Skylark Children, Youth and Family, Yorktown Child and Family Services, Youthlink, and Griffin Centre. 

Who: Children and youth up to 24 years old and/or their families.

Children or youth 12 and over, capable of making decisions, may legally seek help on their own without the participation or approval of a parent or legal guardian. The ECC encourages family support wherever possible.

Cost: There is no cost. No health card is required.

Availability: Service is provided on a first come, first serve basis.  All efforts are made to accommodate everyone, however due to high demand may require families to return another day.

Where: 200 Ronson Drive, Suite 401 (near the intersection of Martin Grove Rd and Dixon Rd)

Hours: Our Walk-In Clinic is open Monday - Friday. Please see below for the exact hours.  The sessions are typically 60-90 mins in-length.

Monday:              2:00 pm - 6:00 pm        (Arrive before 4:30 pm)

Tuesday               11:00 am - 4:00 pm       (Arrive before 2:30 pm)

Wednesday:         12:00 pm - 8:00 pm      (Arrive before 6:30 pm)

Thursday:             2:00 pm - 6:00 pm       (Arrive before 4:30 pm).

Friday:                 10:00 am - 2:00 pm      (Arrive before 12:30 pm)

Reasons for Attending Walk-in

Here are some reasons why children, youth and/or their families attend the Walk-in Counselling Clinic:

  • Not getting along with friends or family
  • Having difficulty making or keeping relationships
  • Feeling lonely, sad, anxious or worried
  • Bullying/Cyberbullying
  • Difficulty with managing anger
  • Getting in trouble frequently at school, home or in the community
  • Difficulty or an inability to focus on or complete tasks
  • Sexuality and gender identity exploration
  • Experiences of abuse
  • Thoughts of hurting oneself or suicide

We ask clients to arrive 90 minutes before the end of the walk-in in order to ensure there is enough time to complete the intake paperwork and to have at least a 60 minute session with a counsellor.

Please note The ECC Walk -In does not provide adult mental health (25 years and over), financial, medical or legal consultation or services.




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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8

200 Ronson Dr., (4th floor)
Etobicoke, ON M9W 5Z9

Tel: (416) 240-1111
Fax: (416) 240-7999
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