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Staff Rights and Responsibilities

Staff have the RIGHT to:

  • Be treated with respect and fairness regardless of  their race, gender, sexual orientation, gender identity, ability, financial status, ancestry, family status or background;

  • Work in a harassment and violence free environment;

  • Have a work environment that is safe, healthy and clean;

  • Promote wellness practises including effective communication, healthy boundaries and professional relationships;

  • Personal privacy and confidentiality;

  • Seek knowledge and training that enhances their skills and competencies;

  • Receive and participate in supervision and in a review of their performance;

  • Seek and make recommendations for improvement within the Centre;

  • Identify a concern or make a complaint according to the Centre’s policies and procedures.

Staff have the RESPONSIBILITY to:

  • Abide by all Policies and Procedures of  The Etobicoke Children’s Centre;

  • Be aware and respectful of difference(s) and diversity, seek knowledge and incorporate best practise into their responsibilities;

  • Carry out their duties and obligations  ethically, with integrity and objectivity;

  • Ensure that services are  client centred, normalizing and individualized;

  • Ensure that clients are invited to participate in evaluating The Centre’s services and that  they are informed about The Centre’s complaints procedure;

  • Ensure that clients  are invited to participate in the development of their service plan, decision making, and that  continuity of care is practised;

  • Protect the confidentiality and privacy of any and all client information;

  • Assess the urgency of a request, need for service(s) and risk, and to prioritize accordingly;

  • Recognize that they are often in a position of power, authority, and responsibility with clients. As such the client-staff relationship must be professional and boundaries clear and maintained  so as to protect the client;

  • Declare a possible conflict of interest  and never exploit the relationship with a client for personal benefit, gain or gratification nor allow any outside interests to affect the relationship with the client;

  • Recommend a change in service if the professional services/relationship are no longer therapeutic or effective;

  • Advocate for changes where needed in the best interest of the client;

  • Promote and represent the Centre professionally and with good will and not cause harm to the Centre, its reputation, its clients, stakeholders and/or the community;

  • Behave and communicate professionally and be receptive to feedback;

  • Dress professionally and in accordance with the nature of the services to be provided;

  • Pursue professional development, maintain competency and promote excellence in their field and practise;

  • Be aware of the limits of  their skill/competency/training and practice accordingly;

  • Seek to provide services which will result in best outcomes and quality of service for clients;

  • Adhere to their profession’s Code of Ethics and where needed, advocate for workplace conditions and policies that are consistent with their professional Code of Ethics.

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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8
Tel: (416) 240-1111
Fax: (416) 240-7999
Accredited by: Children's Mental Health Ontario Logo Sante mentale pour enfants Ontario
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