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The Etobicoke Children’s Centre recognizes the individual’s right to privacy and confidentiality

As a health information custodian, The ECC is committed to complying with the Personal Health Information Protection Act, 2004, (“PHIPA”) protecting the privacy and security of the personal health information collected from our clients.  Amongst other things, PHIPA, also governs the collection, use and disclosure of personal health information. We value the trust of our clients, and of the public, and recognize that to maintain this trust, we have to be open and accountable in how we treat the information that clients choose to share with us. Although our clients are children, they are in many cases accompanied by parent(s), guardian(s) or other family members. A client’s parent or other person authorized by law can normally provide consent to collect, use or disclose personal health information on their behalf.

Collection of Personal Health Information

We collect personal health information about you directly from you or from the person authorized to act on your behalf. When you are asked for personal health information, you have the choice to agree or refuse to provide the information. You can also control some of the uses and disclosures of your information. The personal health information that we collect may include, for example, your or your child’s name, date of birth, address, relevant background/history, clinical information, records of your visits/meetings, the reasons for your attendance at The Centre and information with respect to the service/care we provide. Occasionally, we collect personal health information about you from other sources if we have obtained your informed consent to do so or if the law permits. We will not collect personal health information if other information will serve the purpose. We will not collect more personal health information that what is reasonably necessary to meet the purpose.

Use and Disclosure of Personal Health Information

We may share our clients’ personal health information with other professionals who provide care to our clients for the purpose of providing health care services. We may also use and disclose your personal health information in order to:

  • Provide you with service, and to coordinate your service;

  • Supervise and provide education to The ECC  staff or students or others as part of their contract with The ECC;

  • Obtain payment for health care services such as psychiatric consultations, including payment from the Ontario Health Insurance Plan;

  • Plan, administer and manage our internal operations,

  • Conduct risk management and quality improvement activities,

  • Facilitate reviews by accrediting or governing bodies;

  • Conduct permitted research/evaluation. However, information gathered for the purpose of research/ evaluation must receive your informed consent and the information would be aggregated and non-identifying,

  • Comply with legal and regulatory requirements, and fulfill other purposes permitted or required by law (i.e. reporting the abuse of a child to the relevant authority).

Access and Correction of Record of Personal Health Information

Under PHIPA, an individual (or someone legally authorized to act on their behalf) has the right to request access to and correction of their record of personal health information. If you would like to see or correct a record, please make a written request to our Privacy Officer, identified below. We will strive to fulfill your request within 30 days or otherwise inform you as to an alternative timeline.


We will take all reasonable steps to ensure that personal health information in our custody or control is protected from theft, loss and unauthorized access, copying, use, disclosure or disposal. In the unfortunate event that the above occurs with respect to personal health information, we would normally inform the parent or guardian of such an occurrence at the first most reasonable opportunity.


If you have any questions or concerns regarding the privacy and/or information practices at The ECC, please contact: 

Ewa Deszynski, Privacy Officer

(416) 240-1111, ext. 2224.  

If you are not able to resolve a privacy concern directly with The ECC, you have the right to contact or file a complaint to the:

Information and Privacy Commissioner of Ontario
2 Bloor St. East, Suite 1400, Toronto, ON M4W 1A8
Tel: (416) 326-3333 

Read about Confidentiality ►

Contact us if you have additional question about our privacy and confidentiality practices.


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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8

200 Ronson Dr., (4th floor)
Etobicoke, ON M9W 5Z9

Tel: (416) 240-1111
Fax: (416) 240-7999
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