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Complaints Procedure

The ECC values constructive feedback and input as part of our ongoing Quality Improvement

Children, youth and their families have the right to make a complaint or voice a concern about our facilities,  processes,  and the services provided  by any staff, student, volunteers, and consultants.

The ECC believes that solutions to concerns or complaints are most effective when the concern or complaint is directly addressed between the individuals involved. We encourage this as the first step where possible.

A complaint may be made in person, by telephone and/or in writing. At no time shall a client’s service or experience be compromised as a result of voicing a concern or complaint. Resolving the complaint should be timely so as not to delay appropriate action or cause undue stress to any of the persons involved. A copy of the Complaints policy with details may be provided to any person on request.

The following is a route by which a complaint or concern may be identified and addressed.

Flow chart showing Complaint Route

To contact a member of the Management and Leadership Team: (416) 240-1111 

To contact the Executive Director: (416) 240-1111 ext. 2224.

Alternatives include contacting:

Clients are encouraged to voice their complaints or provide feedback!

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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8
Tel: (416) 240-1111
Fax: (416) 240-7999
Accredited by: Children's Mental Health Ontario Logo Sante mentale pour enfants Ontario
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