The ECC values constructive feedback and input as part of our ongoing Quality Improvement
Children, youth and their families have the right to make a complaint or voice a concern about our facilities, processes, and the services provided by any staff, student, volunteers, and consultants.
The ECC believes that solutions to concerns or complaints are most effective when the concern or complaint is directly addressed between the individuals involved. We encourage this as the first step where possible.
A complaint may be made in person, by telephone and/or in writing. At no time shall a client’s service or experience be compromised as a result of voicing a concern or complaint. Resolving the complaint should be timely so as not to delay appropriate action or cause undue stress to any of the persons involved. A copy of the Complaints policy with details may be provided to any person on request.
The following is a route by which a complaint or concern may be identified and addressed.
To contact a member of the Management and Leadership Team: (416) 240-1111
To contact the Executive Director: (416) 240-1111 ext. 2224.
Alternatives include contacting:
Clients are encouraged to voice their complaints or provide feedback!
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