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Client Rights

The Etobicoke Children’s Centre recognizes the rights of clients to independent expression, choice and action. The ECC ensures that each individual is given consideration, privacy and confidentiality, and treated with respect and dignity.

Clients of The ECC have the RIGHT to:

  • Be informed about The ECC’s services, values and philosophy of treatment and practices regarding mental health and autism services for children and families;

  • Receive best practice in The ECC’s mental health and autism services;

  • Effective service leading  to improvements in child and family well being;

  • Respectful and considerate care no matter their race, gender, sexual orientation, gender identity, ability, financial status, ancestry, family status or background;

  • Know the name(s) and role(s) of those responsible for providing service;

  • Know how to access services  either at The  ECC or be provided with help to access needed services elsewhere.

  • Be informed about the risk and benefits of services,  the possibility of wait for service and where known how long, and about other services at The ECC they may access or be eligible for while waiting;

  • Make choices/decisions regarding their services, freely withdraw their request for service and seek other advice at any time without judgement;

  • Participate in the development and review of service plans developed for and with  the child, youth or family;

  • Receive information necessary to give informed consent prior to the referral or start of any service;

  • Allow, deny or withdraw informed consent regarding requests for information regarding themselves or their children without fear of loss of service, quality of service or judgement;

  • Be fully informed regarding The ECC’s practices regarding confidentiality and the limits of confidentiality (e.g. obligations by law or with respect to safety  or potential for harm)

  • Obtain  information contained in the client record with reference to their child, themselves  or  regarding those for whom they have authority, in terms and language that is understandable;

  • Withhold or withdraw their consent to collect, use or disclose their personal health information without fear of loss of service or repercussion;

  • Know how The ECC may use and disclose their Personal Health Information;

  • Know how The ECC secures and protects their information, how to access the information in their record, and how long records are kept;

  • Voice their opinion and participate in evaluation of The Centre and the services received;

  • Identify a concern or a complaint  about the Centre, its services or a staff person. This may be done verbally or in writing directly to the person involved, the Supervisor and/or the Executive Director. The client may also direct their concerns to the Ombudsman or relevant Ministry (MCYS or MCSS) . The client has the right to hear a response within a reasonable amount of time. 

Read about Client Responsibilities ►

Contact us if you have further questions about the rights and responsibilities of our clients.

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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8
Tel: (416) 240-1111
Fax: (416) 240-7999
Accredited by: Children's Mental Health Ontario Logo Sante mentale pour enfants Ontario
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