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Client Responsibilities

Clients/Visitors to The ECC have the RESPONSIBILITY to:

  • Respect staff, students, volunteers, and other visitors or clients, no matter  their race, gender, sexual orientation, gender identity, ability, financial status, ancestry, family status or background;

  • Be considerate and respect the  well being and privacy of others while at The ECC;

  • Refrain from judgemental behaviour, threats, intimidation, harassment and/or acts  of violence (verbal or physical);

  • Respect The ECC property;

  • Keep their appointments, be on time and/ or provide  24-hour cancellation notice whenever possible;

  • Ask a service provider or agency staff when more information is needed or unclear;

  • Participate in decisions and follow through on agreed upon service plan(s), particularly in relationship to the care and services provided on behalf of a child;

  • Notify the service provider or agency staff of potential risk or harm;

  • Identify to the service provider when they are not able to follow an agreed upon service plan and discuss possible alternatives;

  • Let the service provider know if there is a complaint or dissatisfaction. If this is not possible or not successful, let a member of Management know.

  • Refrain from attending at The ECC if there is a contagious illness. Please notify the Service Provider to re-schedule appointments.

  • Refrain from using or bringing in known allergens,  but especially scented products and nut based foods.

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Contact us if you have further questions about the rights and responsibilities of our clients.

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The Etobicoke Children’s Centre

65 Hartsdale Drive,
Etobicoke, ON M9R 2S8
Tel: (416) 240-1111
Fax: (416) 240-7999
Accredited by: Children's Mental Health Ontario Logo Sante mentale pour enfants Ontario
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